Resources for Newcomers

Quick References

This reference guide is entirely free of charge. No –cost information can be obtained in the following categories:

  • 211 : This is a great resource for community, social, health and government within Toronto. Services are available in many different languages. You can also visit 211Toronto.ca to access information on their website.
  • 311 – This is the best place to call for information on City of Toronto services such as hydro, water, sewage, animal control, and other city-run services in Toronto. You can also access information by visiting 311 Toronto online.
  • 911 – This is an urgent dialing system to be used strictly for emergency services within Toronto: Ambulance, Police, and Fire will be immediately connected. You call dial 911 from any telephone, and you don’t need a coin when using a public telephone.

** For the above services, all you need to do is dial the 3 digits, followed by the ‘call’ or ‘send’ button on your phone. No other dialing is required to be connected to these service providers.

Basic Documents

 Citizenship

Community Safety

Employment

Education

Financial Assistance/ Services

Government Services

Health

Housing

Buying a home:

Immigration

Language

Legal Services

Recreation

Settlement

Volunteering

Youth Services

Others

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